James has been working in the automotive industry for 12+ years. Over that time, he's worked in every front-of-house position - assistant, parts manager, service advisor, and general manager. Not being a "car person" himself previous to joining the industry, the journey to find success wasn't an obvious one. Looking back on that journey now, he's able to recognize what empowered his wins & what caused his mistakes. Now he focuses on helping other service advisors avoid those same mistakes, find their confidence, and discover a career in this industry that is built on sound foundations and realized through continued growth.

Over the 11+ years she's been in the industry, Melanie has found success everywhere she went. She has worked in independent and dealer facilities - earning recognition at BMW as one of their top service advisors in the country. She's even worked as an adjuster for extended warranty companies, speaking with advisors on a daily basis to help get customer's vehicles fixed. Through all that experience, she's discovered what it takes to build a career as a top-level service advisor. With Sales Fix, she focuses on helping service advisors overcome their own limitations to reach their full potential.

As an owner of 5 successful repair shops in the Indiana area, Mike is no stranger to the daily pressures of an automotive repair facility. And while many owners start their career as a technician, Mike has spent all of his tenure in the front of house serving customers and mastering what it means to be a successful service advisor. After years of running shops and training his own sales teams, he knows what works and what doesn't. For 20 years, Mike has trained & taught service advisors all across the country. With Sales Fix, he aims to share that gained knowledge & expertise to help other service advisors level up and find their path to success.

After earning top sales recognition as a service advisor with Valvoline for nearly 6 years, Leann made the jump to independent shop owner and took her service advising to a whole new level. She's passionate about helping customer's see the value in their current vehicle and her sales were representative of that. After years of service advising, opening a second location and training those service advisors, Leann has joined the Sales Fix team to help other advisors learn how to translate their passion into profitable sales.

Trevor Lintzen has been in the service industry for 15 years and found success at every step of his career. After years in the service advisor seat he moved into store management. From opening a brand new store and building that new customer base to leading multiple teams in different shops, he thrives on the challenge of delivering high level customer service amidst the fast paced environment of a busy shop. Helping service advisors learn how to solve problems quickly and effectively is a focus in his training. Currently in a district manager role, Trevor focuses on supporting and training his shops to help them reach their goals and find success.

Guy Roberts began his career in the automotive industry in 2010 with Aaron Stokes’ company, Euro Fix, where he initially served as a Service Advisor. His strong performance led to rapid advancement, first to General Manager and then to District Manager, overseeing eight locations in the Nashville, TN area. When Aaron Stokes launched Shop Fix Academy, Guy transitioned to a leadership role within the organization, becoming both a coach and a key member of the leadership team. In 2019, Guy contributed to the development of Sales Fix, a training company focused on Service Advisors. Today, he serves as the Director of Sales Fix while continuing as a leader with Shop Fix Academy.