THE MINDSET OF A SUCCESSFUL ADVISOR
Sales Fix LIVE is a one-day training event for service advisors designed to go beyond the normal sales training atmosphere and unlock their true potential as a leader for their customers and their team.
A CHAMPION MINDSET
In this high-energy session, Thomas will challenge you to adopt a champion mindset, redefine how you approach sales, and elevate your customer experience. Discover how to stand out by being different, delivering unforgettable service, and embracing a bit of greatness. Want to be empowered to leave a lasting impact on every customer while driving personal and professional success? This will take your career—and your shop—to the next level!
MASTERING YOUR CRAFT
Great service advisors aren’t born—they’re built through consistent training and self-improvement. In this session, learn how to identify your weak points, build a simple and sustainable training habit, and sharpen your skills to increase confidence, boost sales, and improve customer satisfaction. Whether you struggle with overcoming objections, managing workflow, or explaining repairs with ease, this talk will give you practical steps to turn training into a daily habit that drives real career growth. Don’t just survive in your role—master it!
DIAGNOSING YOUR NUMBERS
Profitability starts with how you build the ticket. In this insightful session, we’ll break down key metrics—average repair order (ARO), parts-to-labor ratio, Gross profit per hour, and effective labor rate—so you can diagnose where your numbers may be falling short. Learn practical strategies to structure estimates that maximize profitability without pricing yourself out of the sale. From balancing discounts to presenting value-driven recommendations, this talk will give you the tools to fine-tune your tickets for success. Stop leaving money on the table—start building smarter, more sellable repair orders!
ADAPTIVE SALES
Every customer is different, and so is every teammate. In this session, we’ll explore how Service Advisors can adapt their sales approach based on who they’re speaking to—whether it’s a budget-conscious customer, a high-value client, or a technically minded customer. Learn how to read your audience, adjust your communication style, and maximize customer satisfaction. Mastering this skill will lead to higher sales, stronger teamwork, and a more successful shop.
BRIDGING THE GAP
Service Advisors are trained to sell to customers, but what about selling to their technicians? In this session, we’ll explore how to leverage your communication and sales skills to gain technician buy-in, improve workflow, and get the information you need—without friction. Learn how to speak “tech,” build trust, and create a stronger partnership between the front and back of the shop. Mastering this internal communication will lead to smoother operations, better service recommendations, and a more efficient shop overall.
what path is your advisor on?
From J-O-B to Lucrative Career Opportunity
When you see a long term future for yourself in your work, the way you approach that work is different. You take it seriously and you become intentional about identifying ways to be better at what you do because your future depends on it.
Write your awesome label here.
Keynote Speaker
Thomas Andrews is a Partner at CDT Automotive & Select AutoPros and a Coach at Shop Fix Academy. He transitioned from IT Cybersecurity to the automotive industry, co-founding Carolina Diesel Trucks (now CDT Automotive) in 2012 and Select AutoPros in 2024. Joining Shop Fix Academy in 2021 refined his leadership skills and led him to become a coach, helping other shop owners. Thomas is a devoted husband and father, and values integrity, passion, and service.
Main Stage Speakers
With over 25 years in the automotive industry - all of them in independent auto repair - Joseph Stokes knows what it takes to lead a team to success. Currently President of Euro Fix, Auto Fix, and Mike's Automotive in the Nashville, Tennessee area, Joseph started his career as a technician. As the shop he worked for grew, so did he, taking on the role of shop foreman and spending many years leading technician teams to not only work well together as technicians but also establish great team dynamics with their advisors. From foreman, to district manager, and now President over 10 shop locations, Joseph focuses on building and supporting the teams he has in place to have the best opportunity to win.
Michael Rosenberger has been in the industry for over 25 Years. He started in his dad's Midas shops in the mid 90's as a technician. After getting married in 2006 he moved to Denton TX where he went to work for Tommy's Hi Tech Auto as a Service Advisor. After 11 years he bought the shop from his boss Tommy. He grew the shop from $860K in 2006 to $3.8M by 2021. In 2019 he started coaching for ShopFix Academy, which has been a dream for a long time. In October, 2021 he opened his second shop in Plano, TX. He enjoys family vacations, running a shop from out of state, and of course, pouring into others in the automotive industry.
Patrick Murray, the driving force behind RSW Auto Group, turned a small two-bay repair shop in Central New Jersey into a thriving business through passion, dedication, and a commitment to exceptional service. His early experiences in European dealerships shaped his vision to blend top-notch automotive care with a personal touch, treating every customer like family. Beyond RSW’s growth into an 11,000 sq. ft. facility, Patrick has spent the last four years coaching fellow shop owners through Shop Fix Academy, helping elevate the industry as a whole. As RSW Auto Group expands to new locations, Patrick’s unwavering focus on trust, reliability, and customer care continues to define his success.
Guy Roberts began his career in the automotive industry in 2010 with Aaron Stokes’ company, Euro Fix, where he initially served as a Service Advisor. His strong performance led to rapid advancement, first to General Manager and then to District Manager, overseeing eight locations in the Nashville, TN area. When Aaron Stokes launched Shop Fix Academy, Guy transitioned to a leadership role within the organization, becoming both a coach and a key member of the leadership team. In 2019, Guy contributed to the development of Sales Fix, a training company focused on Service Advisors. Today, he serves as the Director of Sales Fix while continuing as a leader with Shop Fix Academy.
WORKSHOPS & IMPLEMENTATION
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What our certified advisors say about our program
"This course is amazing! I have eliminated fear and replaced it with confidence"
"In 28 years I've taken a lot of training. This is the most well put together and orchestrated program I've been in. It hits on everything."
"I learned a lot about how to overcome objections. I have used this method over and over since joining Sales Fix and it has helped every time. "
Welcome to...
NOT OUR FIRST RODEO
We've been putting on live training events for our members for years. Sales Fix LIVE opens it up to the entire industry!
You don't want to miss this!
Shop Fix Training Center
Sales Fix Training Center
