THE MINDSET OF A SUCCESSFUL ADVISOR
Sales Fix LIVE is a one-day training event for service advisors designed to go beyond the normal sales training atmosphere and unlock their true potential as a leader for their customers and their team.
RAISING THE BAR
After you've identified what your next level is, reaching it is rarely (if ever) a direct path. There are easy things, hard things, and costs associated with getting to your next level. Once you've managed to get there, how do you move forward? And how do you overcome challenges and achieve success through the effective execution of what you've learned? Discover what you need to know and what to expect when you start raising the bar in your career - and in your life.
THE STRUGGLE FOR SUCCESS
What's the root cause of an advisor who's struggling or having a difficult time breaking through to their potential? So often it's how they are defining success and how they are defining what it means to be an advisor that is building this wall in front of them. Identifying whether they see the wall or not is step 1 in overcoming the struggle. Once it's been identified, the work can begin to correct it. How do you be who your customers need and who your team needs while not losing who you are in the process? Reconciling these three things is the key to unlocking success as an advisor.
TRANSLATING TECH TALK
Communicating the “Why” behind the failure is an area of conversation where advisors can quickly get lost "in the weeds". In this talk, you will gain insight into why components fail and learn how to better explain those failures to customers. We’ll explore the common challenges advisors face when communicating issues — especially when we forget that customers don’t see what we see every day.
REAL PRACTICE ON REAL REBUTTALS
Get hands-on with interactive role-playing exercises designed to strengthen your communication skills. You’ll walk away with techniques you can immediately apply in the shop — including how to handle common customer rebuttals like a pro.
BEYOND TEAMWORK:
TECHNICIAN RELATIONS
To say that advisors and technicians don't always get along would be a gross understatement. Oftentimes, Front of House and Back of House are separated with "vs." as if its a Friday Night Fight. And that's not by accident because that is how it can feel sometimes. In this session, we'll discover how to overcome that tension and build strong relationships with your technicians that will allow you to be someone they can rely on and they can be someone you can rely on.
LIVE
Listening to your own phone calls is one of the best tools to learn about your strengths and weaknesses. Every advisor should make listening to their calls a regular aspect of their career. In this session, we'll listen to real recorded phone calls to focus on identifying positive takeaways as well as areas of improvement.
DATA IS KING
Don’t be afraid of data anymore! In this session, we’ll break down the myth that data is just numbers and spreadsheets. Data is really a story—one that reveals where your shop has been, where it is now, and where it can go next. You’ll learn how to read and simplify key metrics, and more importantly, what to do with them once you understand the story they’re telling. This talk will give Service Advisors the confidence to use data as a powerful tool for better decisions, stronger sales, and improved customer relationships.
what path is your advisor on?
From J-O-B to Lucrative Career Opportunity
When you see a long term future for yourself in your work, the way you approach that work is different. You take it seriously and you become intentional about identifying ways to be better at what you do because your future depends on it.
Write your awesome label here.
Keynote Speaker
Aaron Stokes has been in the automotive industry since 1999 and owns 11 shops (and growing) in the Middle Tennessee Area.
Aaron started Shop Fix Academy after he and his repair shops faced an unexpected and extremely challenging obstacle. He almost lost everything. Soon after, other shop owners began seeking his advice. It was clear he was operating his shops with a level of expertise that matched what they needed. Eventually, Aaron created a course teaching what he learned, and thus Shop Fix Academy was born. Little did he know at the time what it would eventually become and how many lives it would impact.
Aaron still owns his shops and is the founder and lead teacher for Shop Fix Academy. Clients of Shop Fix Academy have expressed that the courses, conferences, 1-on-1 coaching, speeches, and other content is so effective because they combine a level of depth that any size shop can deploy while also being simple to understand — no boring lectures or time-wasting coaching calls.
Aaron’s aim through Shop Fix Academy is to provide more value to the industry than anyone else and to transform the industry.
Aaron started Shop Fix Academy after he and his repair shops faced an unexpected and extremely challenging obstacle. He almost lost everything. Soon after, other shop owners began seeking his advice. It was clear he was operating his shops with a level of expertise that matched what they needed. Eventually, Aaron created a course teaching what he learned, and thus Shop Fix Academy was born. Little did he know at the time what it would eventually become and how many lives it would impact.
Aaron still owns his shops and is the founder and lead teacher for Shop Fix Academy. Clients of Shop Fix Academy have expressed that the courses, conferences, 1-on-1 coaching, speeches, and other content is so effective because they combine a level of depth that any size shop can deploy while also being simple to understand — no boring lectures or time-wasting coaching calls.
Aaron’s aim through Shop Fix Academy is to provide more value to the industry than anyone else and to transform the industry.
Main Stage Speakers
With over 25 years in the automotive industry - all of them in independent auto repair - Joseph Stokes knows what it takes to lead a team to success. Currently President of Euro Fix, Auto Fix, and Mike's Automotive in the Nashville, Tennessee area, Joseph started his career as a technician. As the shop he worked for grew, so did he, taking on the role of shop foreman and spending many years leading technician teams to not only work well together as technicians but also establish great team dynamics with their advisors. From foreman, to district manager, and now President over 10 shop locations, Joseph focuses on building and supporting the teams he has in place to have the best opportunity to win.
Michael Rosenberger has been in the industry for over 25 Years. He started in his dad's Midas shops in the mid 90's as a technician. After getting married in 2006 he moved to Denton TX where he went to work for Tommy's Hi Tech Auto as a Service Advisor. After 11 years he bought the shop from his boss Tommy. He grew the shop from $860K in 2006 to $3.8M by 2021. In 2019 he started coaching for ShopFix Academy, which has been a dream for a long time. In October, 2021 he opened his second shop in Plano, TX. He enjoys family vacations, running a shop from out of state, and of course, pouring into others in the automotive industry.
Patrick Murray, the driving force behind RSW Auto Group, turned a small two-bay repair shop in Central New Jersey into a thriving business through passion, dedication, and a commitment to exceptional service. His early experiences in European dealerships shaped his vision to blend top-notch automotive care with a personal touch, treating every customer like family. Beyond RSW’s growth into an 11,000 sq. ft. facility, Patrick has spent the last four years coaching fellow shop owners through Shop Fix Academy, helping elevate the industry as a whole. As RSW Auto Group expands to new locations, Patrick’s unwavering focus on trust, reliability, and customer care continues to define his success.
Guy Roberts began his career in the automotive industry in 2010 with Aaron Stokes’ company, Euro Fix, where he initially served as a Service Advisor. His strong performance led to rapid advancement, first to General Manager and then to District Manager, overseeing eight locations in the Nashville, TN area. When Aaron Stokes launched Shop Fix Academy, Guy transitioned to a leadership role within the organization, becoming both a coach and a key member of the leadership team. In 2019, Guy contributed to the development of Sales Fix, a training company focused on Service Advisors. Today, he serves as the Director of Sales Fix while continuing as a leader with Shop Fix Academy.
WORKSHOPS & IMPLEMENTATION
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What our certified advisors say about our program
"This course is amazing! I have eliminated fear and replaced it with confidence"
"In 28 years I've taken a lot of training. This is the most well put together and orchestrated program I've been in. It hits on everything."
"I learned a lot about how to overcome objections. I have used this method over and over since joining Sales Fix and it has helped every time. "
Welcome to...
NOT OUR FIRST RODEO
We've been putting on live training events for our members for years. Sales Fix LIVE opens it up to the entire industry!
You don't want to miss this!
Shop Fix Training Center
Sales Fix Training Center
