The Cost of Ignoring Your Potential
Why are you here? Because your owner signed you up? Because you asked them to? It's because someone, maybe even yourself, sees the potential in you. Whether you're young, old, new to the industry, a grizzled veteran...doesn't matter. YOU HAVE POTENTIAL.
Oct 1
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James DeVito
Why are you here? Because your owner signed you up? Because you asked them to? It's because someone, maybe even yourself, sees the potential in you. Whether you're young, old, new to the industry, a grizzled veteran...doesn't matter. YOU HAVE POTENTIAL.
The moment you stop recognizing your potential and stop taking actions to reach it, that's the moment you stall out. Are you in your 20's or 30's and think "well, it's all downhill from here" or in your 40's, 50's, 60's and think "my best years are behind me"? Those thoughts are recipes for being in the exact same place you're in now in another 5, 10, 15 years and be wondering what happened.
As a service advisor, do you want to be thinking:
-- in 5 years and say "my capacity to help more people hasn't grown at all, but I mean, I'm still helping enough."
-- in 2 years and say "I still can't communicate effectively with technicians but man, it just isn't worth the headache..."
-- in 1 year and say "Hey, my sales are GREAT. Nobody on my team likes working with me but that's their problem."
-- in 6 months and say "My numbers are fine. I mean, I haven't been fired yet so I must be doing SOMETHING right. This is good enough."
All those things in bold? Those are the lies we tell ourselves that hold us back from reaching our potential as service advisors.
When you hold yourself back from reaching your potential in one area of your life (such as your work), that mentality bleeds into other areas of your life. When you ignore your potential, it robs you of a better future for yourself, both professionally and personally.
But this isn't just about you. When you are achieving your potential and even still continuing to look farther, you are able to give more. Give to your customers, give to your family & friends, give to your communities, and give to your team. There are people being taken advantage of at auto repair shops all over the country and they NEED YOU to step up and realize your potential so you can be there for them. You have friends who need someone to forge the path first so they can know what's possible. You have a team that needs more positive attitudes on those really tough days and needs someone to lead the charge on that "one more" waiter oil change. On that 5 o'clock brake inspection.
Can you go on cruise control in your work & life and come out the other side seemingly unscathed and just continue on as normal? Sure. BUT YOU'RE BETTER THAN THAT. You're here. Don't ignore that potential someone else sees in you or that you see in yourself. Act on it! Apply what you're learning in Sales Fix to take your advising to the next level. Be the trusted advisor your customers need you to be.
Your potential is not out of reach. Can it take hard work? And can it mean being okay with change? Absolutely. But you're only as far away from your potential as you are comfortable with saying "this is good enough."
Who we are
Sales Fix™ is a training center for service advisors in the automotive industry. We certify advisors and provide them with continued training to increase their sales, increase the profitability of those sales, and increase their customer retention through exceptional customer service and relationship-based sales practices.
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James DeVito
James has been working in the automotive industry for 10+ years. Over that time, he's worked in every front-of-house position - assistant, parts manager, service advisor, and general manager. Not being a "car person" himself previous to joining the industry, the journey to find success wasn't an obvious one. Looking back on that journey now, he's able to recognize what empowered his wins & what caused his mistakes. Now he focuses on helping other service advisors avoid those same mistakes, find their confidence, and discover a career in this industry that is built on sound foundations and realized through continued growth.

Melanie Schambach
Over the 11+ years she's been in the industry, Melanie has found success everywhere she went. She has worked in independent and dealer facilities - earning recognition at BMW as one of their top service advisors in the country. She's even worked as an adjuster for extended warranty companies, speaking with advisors on a daily basis to help get customer's vehicles fixed. Through all that experience, she's discovered what it takes to build a career as a top-level service advisor. With Sales Fix, she focuses on helping service advisors overcome their own limitations to reach their full potential.

Mike Tatich
As an owner of 5 successful repair shops in the Indiana area, Mike is no stranger to the daily pressures of an automotive repair facility. And while many owners start their career as a technician, Mike has spent all of his tenure in the front of house serving customers and mastering what it means to be a successful service advisor. After years of running shops and training his own sales teams, he knows what works and what doesn't. For 20 years, Mike has trained & taught service advisors all across the country. With Sales Fix, he aims to share that gained knowledge & expertise to help other service advisors level up and find their path to success.

Leann Dennis
After earning top sales recognition as a service advisor with Valvoline for nearly 6 years, Leann made the jump to independent shop owner and took her service advising to a whole new level. She's passionate about helping customer's see the value in their current vehicle and her sales were representative of that. After years of service advising, opening a second location and training those service advisors, Leann has joined the Sales Fix team to help other advisors learn how to translate their passion into profitable sales.

Trevor Lintzen
Trevor Lintzen has been in the service industry for 15 years and found success at every step of his career. After years in the service advisor seat he moved into store management. From opening a brand new store and building that new customer base to leading multiple teams in different shops, he thrives on the challenge of delivering high level customer service amidst the fast paced environment of a busy shop. Helping service advisors learn how to solve problems quickly and effectively is a focus in his training. Currently in a district manager role, Trevor focuses on supporting and training his shops to help them reach their goals and find success.

Guy Roberts
Guy Roberts began his career in the automotive industry in 2010 with Aaron Stokes’ company, Euro Fix, where he initially served as a Service Advisor. His strong performance led to rapid advancement, first to General Manager and then to District Manager, overseeing eight locations in the Nashville, TN area. When Aaron Stokes launched Shop Fix Academy, Guy transitioned to a leadership role within the organization, becoming both a coach and a key member of the leadership team. In 2019, Guy contributed to the development of Sales Fix, a training company focused on Service Advisors. Today, he serves as the Director of Sales Fix while continuing as a leader with Shop Fix Academy.

Kyle Martin
Trevor Lintzen has been in the service industry for 15 years. He loves anything fast and loves working on his Volkswagens. Since 2019 he has been with Tommy's Hi Tech and Tommy’s European in central Texas and is currently the District Manager. Customer
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All live sessions are displayed here, including Foundations & Advanced classes and Continued Training ALW's & Webinars.
Times are displayed in Central Time.